When you call 999 and request the Fire and Rescue Service who is there to help?

All the emergency calls are taken by a team of people at our Control Room at our Headquarters. Control is open 24 hours a day. As well as taking and responding to 999 calls, they make sure the right Fire Appliances go to the right area.

More specifically, the department is responsible for:

  • The acceptance of emergency and non-emergency calls from a range of sources.
  • Mobilising of resources i.e. Firefighters and the appliances.
  • Maintaining Communication with appliances throughout an incident.
  • Mobilising additional resources including equipment as required.
  • Maintain information on Fire & Rescue Service operational resources
  • Liaising with other emergency and non-emergency agencies

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